Welcome to DigiXoo! We’re committed to ensuring that you have a seamless experience when accessing your purchased digital products. Below is our detailed Shipping and Delivery Policy:

1. Delivery of Digital Products

All products sold on DigiXoo are digital in nature and are delivered electronically. No physical shipping is required.

• Immediate Access: Once your payment is successfully processed, you will receive an email with the download link or access details for your purchased product(s). Delivery is typically instantaneous but may take up to 30 minutes in rare cases.
• Access via Your Account: Your purchased products will also be accessible from your DigiXoo account under the “My Downloads” or “My Purchases” section.

2. Email Delivery

• Delivery Email: The download link or access credentials will be sent to the email address provided during checkout. Please ensure you enter a valid email address to avoid any delivery issues.
• Spam Folder: If you do not see the email in your inbox, check your spam or junk folder. If the email is still not found, contact our support team.

3. Troubleshooting Delivery Issues

• Delayed Access: If you experience delays or are unable to access your purchase, please:
  • Verify that the payment was successfully completed.
  • Ensure you entered the correct email address at checkout.
  • Contact our support team for assistance.
• Corrupted/Incomplete Files: If the downloaded file is corrupted or incomplete, let us know immediately. We will provide a new download link.

4. Digital Product Formats

Our digital products come in various formats, such as:

• Short video bundles: MP4, MOV
• Templates: PSD, AI, DOCX, PPTX
• Ebooks: PDF, EPUB
• Online Courses: Video streaming or downloadable MP4s

Details about the format of each product are listed on the product description page.

5. Non-Delivery Claims

If you do not receive your product within the expected timeframe:

• Contact Support: Email us at contact@digixoo.com or use the contact form on our website.
• Proof of Purchase: Provide your order ID or email used during checkout to expedite resolution.

6. Refund Policy

For information on refunds for non-delivery or other issues, please refer to our Refund Policy.

7. Technical Requirements

Ensure your device meets the technical requirements to access the digital product. This may include specific software, plugins, or hardware capabilities. These details are mentioned on each product page.

8. Updates and Expiration

• Lifetime Access: Most digital downloads come with lifetime access unless otherwise stated.
• Updates: If the product includes updates, you will receive an email notification or see updates in your account.
• Download Expiration: Some products may have a limited download period. Please download your purchase promptly to ensure access.

Contact Us

If you have any questions or concerns about your digital product delivery, please do not hesitate to contact us:

• Email: contact@digixoo.com
• Live Chat: Available during business hours on our website
• Support Center: Visit our Contact Us page for any kind of assistance

Thank you for choosing DigiXoo for your digital product needs!