Effective Date: 1st January 2025

At Digixoo.com, we strive to provide our customers with high-quality digital products and exceptional service. This Return and Refund Policy outlines the terms and conditions for requesting returns or refunds. By purchasing from our website, you agree to this policy.

1. Scope of Policy

This policy applies exclusively to digital products purchased on www.digixoo.com. Due to the nature of digital goods, which are instantly accessible upon purchase, we have specific conditions under which refunds or returns can be requested.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

a. Technical Issues

• The product cannot be downloaded or accessed due to a technical fault on our end.
• The product is corrupted or unusable despite following the provided instructions.

b. Incorrect Purchase

• If the wrong product was delivered to you due to an error on our part.

c. Product Not as Described

• The product significantly deviates from the description provided on the website.

3. Conditions for Refund Requests

To process a refund request, the following conditions must be met:

• You must submit your request within 7 days of purchase.
• Proof of purchase (e.g., order number, transaction ID) must be provided.
• Evidence supporting the claim (e.g., screenshots of errors or incomplete downloads) must accompany your request.

4. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Change of mind after purchase.
• Incompatibility of the product with your system if compatibility information was provided on the product page.
• Unauthorized use or sharing of the purchased product.
• Failure to understand the product’s functionality when clear instructions were provided.

5. How to Request a Refund

To request a refund:

1. Email us at contact@digixoo.com with the subject line “Refund Request – [Order Number]”.
2. Include the following details:
   • Full name
   • Email address used for the purchase
   • Order number or transaction ID
   • Detailed reason for the refund request
   • Supporting evidence (if applicable)

Our team will review your request and respond within 3-5 business days. Approved refunds will be processed within 7-10 business days of approval and credited back to the original payment method.

6. Exchanges

We do not offer direct exchanges for digital products. If you have purchased the wrong product, contact us at contact@digixoo.com, and we will assist you in resolving the issue.

7. Customer Support

If you have any questions or concerns about this policy, feel free to contact us:

Email: contact@digixoo.com

Our team is here to assist you and ensure a smooth resolution to any issues you may encounter.

8. Changes to This Policy

Digixoo.com reserves the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed of any updates.